As competition grows and customer expectations rise, companies are seeking new ways to improve service and automate processes. One such solution is Voice Conversational AI. This smart assistant helps build live communication with customers without human intervention. It answers questions and also supports dialogue, adapting to the requests of the interlocutor.
Personalized customer interaction
Properly configured AI voice bots allow communication with customers to be as personalized as possible. Instead of dry standard responses, the Voice Assistant uses customer data — purchase history, preferences, previous interactions — and tailors the dialogue to each individual. For example, BSG’s Voice Conversational AI enables natural conversation by responding to intonation and context, which increases trust and creates a more engaging and pleasant customer experience.
Here’s how this approach can be used:
- greeting customers by name and reminding them of previous purchases;
- offering products or services based on interests;
- supporting customers during order placement or booking;
- automatically collecting feedback after interactions;
- quickly resolving issues considering individual characteristics, etc.
Personalization helps retain customers and motivates them to return.
Automating routine tasks and support
One of the main advantages of an AI Voice Bot is its ability to take over routine and repetitive operations entirely, freeing employees for more important tasks. The voice assistant works 24/7 and can perform functions that previously required operator calls.
Examples of tasks for automation:
- answering FAQs based on the business knowledge base;
- collecting contact details and passing them to managers;
- registering new clients and providing assistance;
- processing requests and performing initial lead qualification;
- saving call records in CRM;
- passing a brief summary to CRM;
- sending SMS, email, or Viber messages after a successful call outcome
Conversational AI Voice Assistant ensures the dialogue is natural and flexible, not memorized, increasing efficiency and saving up to 80% of call center costs.
Promotion and Sales via Voice Campaigns
AI Voice Bots do not just answer — they also sell. This is a crucial tool for businesses aiming to increase conversion and expand their client base without additional advertising and marketing expenses. The assistant can conduct complex sales, handle objections, and transfer hot leads to managers.
How it works:
- Conducting promotional calls with client segmentation by responses.
- Announcing special offers and promotions.
- Reactivating former clients with personalized offers.
- Scheduling meetings and sending calendar links to managers to close deals.
- Supporting purchase completion.
A well-configured AI Voice Bot turns cold calls into warm sales, increasing revenue and expanding the market.
Improving Service quality
Customers often leave not because of price but due to unsatisfactory service. AI Voice Bots help solve problems quickly and efficiently, reducing wait times and increasing satisfaction. Support possibilities include:
- instant resolution of typical problems;
- collecting feedback to improve processes;
- sending reminders about important events such as payment deadlines or appointments;
- managing request status and monitoring task completion.
These functions promote loyalty growth and build a positive brand image.
Analytics and better customer engagement
Using an AI voice bot is not limited to dialogues — it gathers a large amount of data that helps businesses better understand customers and make more accurate decisions.
What can be analyzed:
- number and duration of conversations;
- frequency of inquiries by topic;
- levels of successful conversions and closed deals;
- reasons for refusals and unresolved issues;
- customer ratings and feedback after interactions;
- customer cost.
Based on this data, companies can continuously improve their communication and automation strategies, increasing business profitability.